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FAQS About BHARAT CARAVANS

Where is the Corporate Office of BHARAT CARAVANS?

BHARAT CARAVANS corporate office is at Globsyn Crystal Unit No. 14A, 4th Floor, Salt Lake Electronics Complex XI-11 & 12 EP Block, Sector-V, Kolkata, West Bengal – 700091

Where are the Branch Offices of BHARAT CARAVANS?

Our Branch Offices are in NOIDA & GUWAHATI.

What BHARAT CARAVANS is all about?

"BHARAT CARAVANS" is a pioneering online caravan booking company in India dedicated to promoting rural and eco-tourism at lesser-known destinations. With a vision to offer unique and immersive travel experiences, BHARAT CARAVANS has launched a range of motorhomes in various sizes to cater to different traveller preferences. Embracing the beauty of India's countryside and lesser-explored regions, BHARAT CARAVANS aims to empower travellers to immerse themselves in the heart of nature and local culture. By providing comfortable and self-sufficient motorhomes, the company encourages sustainable and responsible travel practices while bringing convenience and flexibility to travellers.

What is the Vision of BHARAT CARAVANS?

The vision of "BHARAT CARAVANS" is to redefine the travel experience for adventurers by offering a wide range of multi-sized, multi-purpose caravans that provide unique and immersive experiences beyond conventional accommodations. Through innovation and creativity, the company aims to inspire travellers to explore the unexplored and unveil the hidden gems of India's diverse landscapes.

What is the Mission of BHARAT CARAVANS?

The mission of "BHARAT CARAVANS" is to provide a platform for travellers to book customizable and versatile caravans that cater to their specific needs and preferences. By offering a seamless online booking experience and a variety of caravan options, the company seeks to empower travellers to embark on unforgettable journeys filled with discovery, comfort, and flexibility. "BHARAT CARAVANS" is committed to promoting a new era of travel where convenience meets adventure, and where every trip is an opportunity for unique and authentic experiences.

Are your Caravans built for Indian Terrains?

Yes, Our Caravans are specially designed & built for Indian terrains.

How many types of Caravans does Bharat Caravans offers?

Currently we are offering 4 Types of Caravans :

1) Sprinter – A compact size caravan, built on TATA Yodha 4x4, combining comfort with agility creates a harmonious blend of two essential qualities that enhance both physical and emotional well-being. Sprinter is best suited for couples, nuclear families and can accommodate up to 2 adults and 2 kids of up to 12 years of age. This concept reflects the idea of achieving a perfect balance between relaxation and dynamic movement, ensuring that one can navigate through various environments and situations with ease, while maintaining a sense of ease and tranquillity.

2) Sprinter Pro – A compact size caravan built on ISUZU Dmax 4x4, imported from USA, combining comfort with agility creates a harmonious blend of two essential qualities that enhance both physical and emotional well-being. Sprinter Pro is best suited for couples, nuclear families and can accommodate up to 2 adults and 2 kids of up to 12 years of age. This concept reflects the idea of achieving a perfect balance between relaxation and dynamic movement, ensuring that one can navigate through various environments and situations with ease, while maintaining a sense of ease and tranquillity.

3) Wanderer – Built on Force Traveller, Wanderer can accommodate up to 4 adults and 2 kids of up to 12 years of age. Experience unparalleled comfort evokes the sensation of a level of ease and relaxation that transcends ordinary comfort, offering a truly exceptional and memorable experience. This phrase suggests a state of being where every aspect of comfort is optimized to its fullest potential, creating an environment or sensation that feels uniquely tailored to the individual, surpassing all expectations.

4) Voyager - Where luxury meets adventure embodies the fusion of opulence with the thrill of exploration, creating an experience that is both indulgent and exhilarating. This phrase suggests a unique blend of high-end, refined comforts with the excitement and unpredictability of new and bold experiences. It’s about enjoying the best of both worlds—where the sophistication of luxury enhances the thrill of adventure, and vice versa. This model can easily accommodate up to 6 adults and 2 kids of up to 12 years of age.

In which Cities / States BHARAT CARAVAN is providing its Caravan rental services?

Currently our Caravan Rental Services are available in North-East covering Arunachal Pradesh, Meghalaya, Nagaland and Assam (Pick & Drop from Guwahati only) and in North India – covering Himachal Pradesh, Uttarakhand, Punjab, Rajasthan and J&K.

Does the Caravans come with a Driver?

Yes, all our models come with dedicated Drivers.


Do you suggest any itineraries?

Yes, we do have different itineraries starting from 1 day to 10 days for each and every state we cover.


Can I take the Caravans to the locations of my choice?

Yes, Customers can take the Caravans to locations of their choice provided road conditions are good and they take responsibility of Caravan parking and Driver’s stay and food.


Do you have self-driven Caravans?

No, Currently we do not have any self-driven Caravans as these are large size caravans and driving them in mountain terrains needs special training & expertise.

Do you have Toilet / Bathroom facilities in your Caravans?

Yes, all our Caravans are equipped with clean Toilet & shower.


Do you fabricate / build Caravans for others?

Yes, we also fabricate Caravans / Campervans for our customers.


Whom to contact for building / fabricating / making a Caravan?

Please call @ 9836472226 if you wish to make a Caravan for you.

Whom to contact for B2B tie-up?

Please contact @ 9836472226 for any B2B tie-ups

Rental Process Questions

How do I reserve a caravan rental?

You may book our Caravans by calling or sending WhatsApp @ 9147383690/88/85 for North-East Bookings and    
@ 9230976003/04 for North India bookings. You may also visit our website www.bharatcaravans.com for more details.

What are the rental requirements?

You only need to select your City, give your Date range, provide number of Adults & kids and select your models to book.


Is there a minimum rental period?

Yes, you need to book our caravans for a minimum of 1 day. The onboarding and offboarding dates can be the same as long as the drop off is prior to 10:30 pm on the same day.


What are the Check-In / Check-Out Timings?

Check-In Time : 08:30 am, Check-Out Time : 10:30 pm.

How the distance and time are calculated?

All distance and time are calculated from Garage to Garage.

Caravan Information Questions

What amenities are included in the caravan?

Our Caravans are equipped with ACs, Heaters, Geysers, Smart TV, Surround Sound System, Genset, Bathroom with Toilet, Microwave Oven, Fridge, GPS, Awning etc.

How many people can the caravan accommodate?

In Voyager 6 Adults & 2 Kids up to the age of 12 years can easily be accommodate.

In Wanderer 4 Adults & 2 Kids up to the age of 12 years can easily be accommodate.

In Sprinter and Sprinter Pro  2 Adults and 2 Kids up to the age of 12 years can accommodate.

Are pets allowed in the caravan?

No, pets are not allowed inside the Caravans to travel with the Customers.

Payment and Fees Questions

What are the payment options?

You can make online payments through Debit / Credit Cards, Commercial Cards, Net-Banking, UPI, Wallets, QR Code etc.


Can I get a Caravan booked by only paying some advance?

You may book your Caravan by paying minimum 25% advance but to confirm your booking, you need to make 100% payment 3 days prior to the onboarding date.

What items available inside the Caravan on FOC basis?

Drinking Water Bottles, Tea, Coffee sachets and Snacks items are available inside the Caravan on foc basis.


Are there any additional fees or charges?

Apart from Caravan Rentals and Additional Services, there are no other / hidden charges


What is the cancellation policy?

Cancellation Policy is as below:

• 7 Days prior to the Booking Date – 30% Deductions

• 5 Days prior to the Booking Date – 50% Deductions

• 3 Days prior to the Booking Date – 70% Deductions

Any cancellation before 3 days of Booking Date – No refund

Do you have any Discounts for longer Bookings?

Yes, we do offer discounts for longer bookings. Please call us @ 9147383690 to know the current offers.


How much is the Free run per day?

We are providing 200 kms of free run every day. Thus, if a Caravan is hired for 5 Days, Customers will get 1000 kms of free run altogether.

What is the maximum permissible limit for continuous driving?

For our Caravans, maximum continuous driving duration is for 12 Hrs. or 300 Kms (400 kms for Sprinter model) only (whichever occurs first). BHARAT CARAVANS reserves the right to stop the journey if it is neither good for the chauffeur nor the car for prolonged journeys.

What is the Wallet System for Customer?

We have created an online Wallet for the Customers, where all types of Reward and Refund Points would be accumulated.


What is Reward & Refund Points and is there any upper limit to redeem these points?

Reward points are the points customers earns against their confirmed bookings. These points may be redeemed at future bookings up to maximum of 5000 points each booking. Refund points are the points accumulated in the wallet against the cancellation of any booking, when customer decided not to take the refund amount in the bank and instead converted them in the points. At any point of time customer may redeem, use these points in any booking. There is no upper limit in this case and customer may utilise all the points in one transaction.

Pickup and Return Questions

Is there any designated pick-up location for the caravan?

The list of designated pick-up and drop-off locations for each city is available on our website and mobile app.

What is the pickup and return time?

Pick-Up Time is 08:30 am and Drop-off Time is 10:30 pm.

Insurance and Safety Questions

Is insurance included in the rental?

Only our Vehicles are insured. You need to pay extra for any other Insurance.


What safety measures are in place for the caravan?

In our App, we are providing Panic Button, Share your journey option, a Dedicated CRM apart from a Dedicated Driver (and Helper in Voyager). All the Caravans are being parked in the Authorised Properties only.


What should I do in case of an emergency or breakdown?

Apart from taking help from the Driver, our may call our CRM or our Helpline Number 24x7.


What about safety and security?

Safety and security of our customer are paramount. We have done a tie-up with 50+ Campsites in Arunachal, Meghalaya and Assam, so that our Caravans are parked safely at night and Customers are safe & secure and they also get food and other available facilities at these Campsites.

Additional Services Questions

Do you offer extras such as GPS, camping equipment, etc.?

Yes, we offer Bicycles, Camping Equipments, Bonfire, Bar-be-que, Portable Music System, GPS Tracking, Outdoor Kitchen facility etc.

Are there any recommended campsites or travel routes?

Yes, we do have recommended travel routes personally designed as per Customer’s taste & preference across locations.


Can I get assistance with trip planning?

Definitely, our CRM / Operations Manager will be more than happy to assist you in planning you trip to make your journey memorable.


Can I get food at the Campsites?

Definitely, our Campsites provides food to the Customers on a-la-carte basis at additional cost. You can also enjoy other activities available at your campsites such as Bonfire, Horse-riding, Fishing etc. at additional cost.

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